Refund Policy

Last updated: October 13, 2026

This policy explains how cancellations, free trials and refunds work for WatchNext Pro, the paid subscription of WatchNext (the "Service"). Where you purchased Pro determines who processes your payment and your refund.

1. Where you bought Pro matters

• watchnext.ai (web). Purchases are processed by our reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle"). Paddle handles payment, taxes, invoices and refunds. Your order is also subject to Paddle's Buyer Terms.
• Apple App Store. Billing and refunds are handled exclusively by Apple under its terms. Request a refund at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.
• Google Play. Billing and refunds are handled by Google under its terms. Request a refund at Google Play Help. We cannot issue refunds for Google Play purchases.

2. Free trial

The yearly plan may include a free trial. You will not be charged if you cancel before the trial ends. When the trial ends, the plan renews automatically at the price shown at checkout unless cancelled. The trial end date is shown in Settings → Subscription.

3. Cancelling

You can cancel at any time. Cancellation stops future renewals; you keep Pro until the end of the period you have already paid for. To cancel a web subscription, open Settings → Subscription → Manage subscription on watchnext.ai. Store subscriptions are cancelled in your Apple ID or Google Play subscription settings.

4. Refunds for web purchases

• 14-day guarantee. If you are not satisfied, you may request a full refund within 14 days of your first payment for a new subscription. This applies to the first payment only, not to renewals.
• Renewals. Renewal payments are generally non-refundable. If you forgot to cancel and have not used the Service after the renewal, contact us within 7 days of the charge and we will review the request in good faith.
• Duplicate or mistaken charges and charges caused by a technical error on our side are always refunded in full.
• Unused time after you cancel is not refunded pro rata; you keep access until the period ends instead.
• Plan changes. When you switch from monthly to yearly, the unused part of the current month is credited towards the yearly price automatically. To move from yearly to monthly, cancel the yearly plan (you keep Pro until the paid year ends) and subscribe monthly afterwards.

Approved refunds are returned to the original payment method by Paddle, usually within 5–10 business days depending on your bank. Refunds may be refused in cases of abuse (for example repeated purchase-and-refund cycles) or violations of our Terms of Service.

5. Your statutory rights

Nothing in this policy limits rights you have under applicable consumer law, including the EU right of withdrawal where it applies. By starting to use Pro immediately after purchase you acknowledge that the digital service begins right away; this policy's 14-day guarantee is offered in addition to, and regardless of, any statutory rights.

6. How to request a refund

For web purchases, email contact@watchnext.ai from the address used at checkout, or use the receipt link from Paddle (paddle.net). Include your order number. We reply within two business days.